Shipping & Receiving

Shipping

PLEASE READ THIS SECTION CAREFULLY! IF YOU HAVE NOT READ THIS SECTION, PLEASE DO NOT MOVE FORWARD WITH PLACING YOUR ORDER!

We ship to New York State Correctional Facilities ONLY. Note that there are restrictions and policies we must abide by throughout the packing, shipping and processing of orders. Also note, there are slight variances in Directive 4911 et al. and Facility Operating Procedures, better known as F.O.P. We must make known that allowable items vary per facility. For example, one facility may allow black winter hats while another may not. We urge you to consult with the person you are ordering for regarding their F.O.P. We charge a flat-rate shipping cost of $5.99, no matter the weight.

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the facility your package is shipped to, it may take up to 2 to 3 business days for processing. Orders are processed during business days only, Monday through Friday. If an order is received over the weekend, it will begin processing on the next business day, Monday.

When ordering fresh foods, including meats and vegetables, these items are ordered and delivered to our facilities fresh for immediate shipping. This process can take 2 to 3 business days because we receive products from various distributors. Once all items are received, your order will ship. In some instances, items may be unavailable at the time of shipping. If we move forward with shipping, a Merchandise Food Credit will be issued for the unavailable item or items. The unavailable items will be listed on the itemized invoice the facility receives with the ordered package. The purchaser will also receive a confirmation email within 3 days of shipping and receipt, including the invoice shipping notes, merchandise credit amount, and confirmation that the credit has been applied to their customer account.

NY Approved Vendor is NOT RESPONSIBLE for MISSING ITEMS that are allocated as shipped. We are required to issue an itemized invoice that lists every item ordered and confirmed shipped. If an item is unavailable at the time of shipping, that information will be listed in the invoice comments section, outlining unavailable items, credit and/or refund information. In addition, all box weights are confirmed and billed by UPS. This information is available upon review of your UPS shipping notifications or when requested.

Perishable, Missing Items & Transit Times

Once an order ships, your package is only in transit for no more than 1 to 2 business days. No shipper is perfect. UPS and FedEx can experience delays, although it is not common. We package all orders to ensure they may withstand transit of 5 days. Orders are packed for optimal freshness, and perishable foods are prepared and shipped the same day of receipt.

NY Approved Vendor Corp. is not responsible for any order once it is received and signed for by the facility. We have no control over the facility’s issuance timeline. Wilson WILL NOT REISSUE merchandise, including food, apparel and cosmetics, that has perished or disappeared as a result of loss, stolen, or damaged incidents. The recipient should follow facility procedures to file a claim regarding their order. Should an order become damaged in transit and we are notified by UPS or FedEx, Wilson's will take responsibility and reissue those items.

Facilities that require 2-day transit, or facilities we know do not issue packages on Fridays, will have their orders held over the weekend to be shipped the following Monday or business day. This is to ensure the freshness of perishable items. Orders placed for Wende, Attica, Albion, Great Meadow, Orleans, Wyoming, Groveland, and Collins take 2 business days to arrive at the facilities. Orders placed for these facilities will ship between Monday and Wednesday after processing. At this time, we do not offer overnight services. Ethically, Wilson's cannot ensure that an order will arrive on time or be issued by the facility within an expedited timeline.

During Extreme High Volume times as identified by the Company, orders may be delayed. We only ship according to the business days outlined in this policy. Should a customer determine the timeline is too excessive and decide to cancel their order, a mandatory 30% Restocking Fee will incur. The restocking fee is non-negotiable and will not be waived for any reason.

Cancellation & Restocking Fees

Although we do our best to ship orders within our specified timeline, delays may occur for many reasons. Wilson's does not process or ship orders according to anyone's personal timeline. For example, an order placed 5 days prior to month end is not shipped to meet the month-end date. We ship according to order volume and placement within the outlined business days. During high-volume times as identified by the company, we ship according to order placement and product availability. Should a customer choose to cancel their order, a mandatory restocking fee of 30% will be applied to the refund amount. The deduction does not include taxes and shipping costs, which will be refunded as purchased.

Our shipping schedule is Monday through Thursday. Most non-perishables and apparel are shipped Thursdays. Shipping does not operate over the weekend. Customer Service is not available Friday, Saturday, or Sunday. Customer Service hours are Monday through Thursday, 11:00 a.m. to 4:00 p.m. We may contact you by email to provide updates during the listed down hours. Contact us at contactus@nyapprovedvendor.com or sales@nyapprovedvendor.com.

Prior to completing your purchase, there is a REQUIRED check box you must check which confirms you accept all outlined terms.

Please also note that shipping rates are subject to change where we deem appropriate. In any event, you will be prompted to accept any changes or the current shipping policy prior to checkout. We advise and strongly recommend you read and understand our shipping policy prior to purchase.

On occasion, NY Approved Vendor may offer Gift Like Deals, including food, cosmetics, and prepackaged kits, that are subject to change by NY for any reason. When purchasing these prepackaged kits, you agree to substitutions of products that are not available at the time of shipping. All substitutes are of equal or greater value. We never substitute a category of food that is not similar. The brand name may change, but not the item, such as chicken for chicken, beef steak for beef steak, or beef hot dog for beef hot dogs.