Before you order
Know the package rules
Plain-language guidance for package limits and facility-specific restrictions.
Each facility has its own procedures
New York State rules and facility operating procedures both matter. Confirm the recipient’s facility requirements before placing an order.
Food packages and limits
The store’s Directive 4911 guidance notes that food-package limits, weight allowances and special-population restrictions can apply. Review the current Directive and the receiving facility’s procedures before ordering.
Find the facility
Use the NYS DOCCS incarcerated individual lookup to confirm where your loved one is housed before choosing a package.