Here when you need us

Help center

Answers and contact routes for ordering, package rules and store policies.

Watch the steps

Short video tutorials show you how to find products, check inventory, use your catalog and shopping list, and place an order.

Visit the Video Help Center →

Email us

Email contactus@nysapprovedvendor.com for help with an order or a question about the store.

Before you contact us

Have the recipient’s name, facility and order details ready if you are asking about a current order.

Need a policy answer?

Refund policy or Shipping/Receiving & Cancellation Policy.

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