Here when you need us

Help center

Answers and contact routes for ordering, package rules and store policies.

Email us

Email contactus@nysapprovedvendor.com for help with an order or a question about the store.

Before you contact us

Have the recipient’s name, facility and order details ready if you are asking about a current order.

Need a policy answer?

Refund policy or Shipping/Receiving & Cancellation Policy.

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